Postage & Packing

Delivery in the UK starts at only £1.39 This is mainland UK & Northern Ireland.

Delivery in the UK is based on weight, up to a maximum cost of £4.99 for standard delivery. For example, one small keyring will cost £1.39 P&P. Islands around the United Kingdom are charged at EU rates.

International delivery starts at only £1.99. The cost of international delivery is based on the weight of the package and destination. £1.99 is equivalent to around US$ 2.99 (approximately as depends on exchange rates).

Delivery Destinations

We deliver to: UK, All EU countries, USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Norway & Japan. Please contact us if your country is not listed and you wish to order from us.

Delivery Policy

Packages are generally dispatched within 2-3 working days^ after receipt of payment and are shipped via Royal Mail (the UK postal service). You should receive your order within 5-6 days (UK only). International & EU orders are sent airmail. EU orders are usually received within 7-10 days. All other international orders are usually delivered within 7-14 days but please allow up to 16 days as delivery time will vary depending on your location and frequency of your local postal service. (price of international delivery will vary depending on the weight and quantity ordered but most of our keyrings will individually cost no more than £1.39p or £1.99 delivery depending on your location). The delivery charge is not fully updated in your cart until your reach the "delivery" stage in the ordering process. Some higher value orders are sent recorded delivery (no extra charge) which require a signature on delivery. On occasion we may decide to use a different delivery service than Royal Mail. Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order for the best value shipping price. We are unable to group two or more distinct orders placed separately; shipping fees will apply to each of them separately. Most orders are sent in padded envelopes which conveniently fit through most UK letterboxes or boxed for larger items (this will be dependent on the dimensions of the item(s) being sent). The delivery prices listed above only apply to orders placed through the website itself. Special or bulk orders are priced depending on the size of your order and destination.

How to return a faulty item -faulty on receipt (any country):

Please first contact us and explain the problem you’re experiencing within 7 days of receipt. If after we contact you, it appears you still need to return/exchange the item, we will provide you with a RMA (returns number) and advise you (depending on your location and item value) how to return the item. If we find the item is faulty, we will refund your cost of return postage (up to the cost of the return method suggested). Where items receive manufacturers guarantee (only where stated and only for customers in the UK), please contact us (not the manufacturer) of that item and we will arrange for you to return the item to us. We will issue a replacement item or a credit note at our discretion (dependent on the nature of the fault and stock levels) although you may choose to have a credit note in place of a replacement item. Products with manufacturer guarantee are returned at owners cost beyond first 7 days of receipt. Manufacturer guarantees do not apply to customers whose address is outside the UK.

How to return an unwanted order (UK and EU only):

You have 7 days in which to return the item. If you decide you no longer would like the item(s) in your order, please first contact us and request a RMA (returns number). We will advise where to send your return. Please enclose your original invoice (or a photocopy) with your RMA number clearly written on it. Please return the goods in the same condition in which you received them (in perfect unpacked, intact condition –where items are blister or box packaged these should not have been opened). Goods are returned at your cost and we recommend they are sent by recorded delivery as proof of postage. Once we receive the item(s) in good condition we will refund the cost of the item(s), excluding delivery costs. We can issue a credit note instead (at your discretion).

^ =Working days are Mon-Fri excluding UK public holidays.

Special or bulk orders (outside this online store) are excluded from our delivery policy and listed charges.